Forethought Features
Forethought’s SupportGPT™ is a generative AI platform designed to automate and enhance customer support processes. Key features and advantages include:
Solve: Automates answers to common questions across any channel
Triage: Enriches cases with sentiment and intent, prioritizing and routing based on urgency
Assist: Empowers agents with relevant knowledge and suggested responses using generative AI
Discover: Measures ROI, identifies and resolves gaps, and tracks performance in real time
Use cases for Forethought’s SupportGPT™ are ideal for various industries:
E-commerce: Streamlining customer service for online retailers
SaaS: Enhancing support processes for software service providers
FinTech: Improving customer experience in the financial technology sector
Overall, Forethought’s generative AI platform offers efficient and cost-effective customer support solutions across a wide range of industries.
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