Level AI Features
Level AI is the next-level contact center intelligence platform. Our AI-first SaaS helps companies uncover customer insights and drive business outcomes. Level AI enables omnichannel optimization by analyzing customer experience, assisting agent performance, and automating contact center operations.
1. Automated Speech Recognition: Level AI’s automated speech recognition technology enables contact centers to quickly and accurately transcribe customer conversations. This helps contact centers to better understand customer needs and provide more personalized service.
2. Natural Language Processing: Level AI’s natural language processing technology helps contact centers to better understand customer intent and sentiment. This helps contact centers to provide more accurate and timely responses to customer inquiries.
3. Predictive Analytics: Level AI’s predictive analytics technology helps contact centers to anticipate customer needs and proactively address customer issues. This helps contact centers to provide more efficient and effective customer service.
4. Machine Learning: Level AI’s machine learning technology helps contact centers to continuously improve customer experience. This helps contact centers to better understand customer behavior and optimize customer service.
5. Automated Workflows: Level AI’s automated workflows technology helps contact centers to streamline operations and reduce manual labor. This helps contact centers to improve efficiency and reduce costs.
